Support Center

Credits are used for scenario turns, talking to characters, and generating media. The cost depends on the amount of inference used.

Subscription credits reset at the end of each billing period — unused subscription credits do not roll over. Purchased credit packs are valid for 6 months from the date of purchase.

All prices are in US Dollars (USD). This is a pay-as-you-go service based on actual usage for inference, media generation, and scenario creation/running.

Accounts that repeatedly violate our content policies will be suspended. Suspended accounts lose access to all platform features, and any remaining credits, subscription time, and content are forfeited. No refunds will be issued for suspended accounts.

No, credits cannot be transferred between accounts or gifted to other users. Credits are tied to the purchasing account only.

We offer Free, Explorer, Creator, and Pro plans. Each plan includes a monthly credit allocation that resets every billing period. Subscription credits are used first, so any purchased credit packs last longer. You can upgrade, downgrade, or cancel at any time from your Credits page.

Credit packs are one-time top-ups available to paid subscribers. They're valid for 6 months from purchase and are only consumed after your monthly subscription credits run out. Visit your Credits page to browse available packs.

Subscriptions: Refunds are available within the first 30 days of your initial subscription purchase — these are processed automatically. After 30 days, subscription payments are non-refundable. You can cancel at any time and keep access until the end of your billing period.

Credit packs: All credit pack purchases are final and non-refundable.

Technical issues: Credits lost due to bugs or platform errors will be restored to your account. Contact support immediately if this happens.

All characters and scenarios are fictional. They are not real people, and interactions are generated by AI for entertainment purposes only.

If you're experiencing emotional distress, mental health challenges, or are in a vulnerable state, please prioritize your wellbeing and seek appropriate support instead of using this service.

Some users may develop strong attachments to AI characters. Remember to maintain healthy boundaries and balance virtual interactions with real-world connections and activities.

If you find yourself becoming overly dependent on or obsessed with online chatbots, or if it's affecting your daily life, please reach out to a mental health professional. Help is available: Call 988 (US) for the Suicide & Crisis Lifeline or text "HELLO" to 741741 for the Crisis Text Line.

Regular breaks are important for your mental health. If you're spending excessive time with AI characters, consider setting time limits and engaging in offline activities.

MindStage does not provide medical, psychological, therapeutic, or any other form of healthcare advice. AI characters are not licensed professionals and cannot diagnose, treat, or offer guidance on health conditions. Any healthcare-themed scenarios (medical roleplay, therapy simulations, wellness conversations) are purely fictional entertainment created at your own risk. Never substitute interactions with AI characters for consultation with qualified healthcare providers. If you have health concerns, please seek professional medical attention.

You can delete your account from your profile settings. This action is permanent and will delete all your scenarios, characters, and forfeit any remaining credits.

All your personal data, private scenarios, and characters are permanently deleted. Your encryption key is destroyed, which means any message data that may exist in backups becomes permanently unreadable — not just deleted, but cryptographically irrecoverable. Public content may be retained for community use. Deletion is irreversible.

Click "Forgot Password" on the login page. We'll send a reset link to your registered email address. The link expires after 24 hours for security.

Important: Resetting your password will permanently erase your conversation history. Because your messages are encrypted with your password, we have no way to recover them. Your scenarios, characters, credits, and account settings are not affected.

No, account deletion is permanent and cannot be reversed. Make sure to export any content you want to keep before deleting your account.

We support creative storytelling and roleplay for adults 18+. All accounts and scenarios default to "Normal" content rating, which allows most content but not explicit material. Users can create "Adult" rated scenarios for explicit content (as long as it's legal and passes moderation). Public scenarios must be appropriate for general audiences.

Users must be 18 years or older. You'll need to enter your birthdate when signing up to verify your age. This platform is strictly for adults only. All characters in scenarios must be 18 or older.

ZERO TOLERANCE. Content involving minors, non-consensual activities, extreme violence, self-harm, illegal activities, and harassment are strictly prohibited. You must comply with all local laws in your jurisdiction.

Adult text content is permitted in scenarios marked as "Adult" rating. All generated images are non-explicit and pass through our automated moderation system in addition to the provider's own safety filters. Regardless of content rating, all content must be legal — prohibited categories (minors, non-consent, etc.) are blocked at every level.

Every message is automatically screened in real-time during gameplay, before it is encrypted and stored. This runs anonymously with no human involvement. Once stored, your messages are encrypted and cannot be read by anyone — including our staff. No one at MindStage reads your conversations.

If a message is flagged for prohibited content, you'll receive a warning. If flagged content continues in the same session, your session will be terminated and your conversation history deleted. Repeated violations across sessions will result in your account being suspended. Suspended accounts lose access to all platform features, and any remaining credits or subscription time are forfeited.

To report inappropriate content, please submit a support ticket using the Contact Support form below. Select "Content & Moderation" as the category and provide specific details about the content you're reporting.

Moderation decisions cannot be appealed. All conversations are encrypted with your personal key after moderation — MindStage staff cannot access or review your message content, even if they wanted to. Moderation is handled entirely by automated systems with no human review.

Your conversation messages are encrypted with a key that only you hold, derived from your password. Without your password, your stored messages are unreadable — by other users, by our staff, and by anyone who might access our servers. We cannot decrypt your messages. This is a technical guarantee, not a policy.

Messages: No one but you. Your conversations are encrypted with your personal key. Not even MindStage staff can read them.

Scenarios: Private scenarios are only visible to you. Public scenarios and their attached characters can be seen by the community.

Media: Images and media in public scenarios can be viewed by other users. Private scenario media remains private.

We use Stripe for payment processing and never store credit card details on our servers. All transactions are encrypted and PCI-compliant.

No. Voice audio is processed in real-time and immediately discarded. We never store, record, or retain any voice recordings. Only the text transcriptions become part of your conversation history, where they are encrypted like all other messages.

You retain ownership of your private content. However, any content made public grants the company rights to use, modify, and distribute it. Private content remains exclusively yours.

Currently, we don't support direct monetization of user-created content.