Support Center

Credits are used for scenario turns, talking to characters, and generating media. The cost depends on the amount of inference used.

Credits expire 6 months after purchase. Use them while they're fresh!

All prices are in US Dollars (USD). This is a pay-as-you-go service based on actual usage for inference, media generation, and scenario creation/running.

Users who are suspended for Terms of Use violations forfeit all remaining credits. No refunds will be issued for forfeited credits.

No, credits cannot be transferred between accounts or gifted to other users. Credits are tied to the purchasing account only.

Click "Buy Credits" in your profile. We accept all major credit and debit cards.

No, this is a pay-as-you-go service. You only pay for the credits you use.

No refunds. All sales are final. This is a pay-as-you-go service where you only pay for what you use.

Credits lost to bugs or errors will be restored. Contact support immediately.

All characters and scenarios are fictional. They are not real people, and interactions are generated by AI for entertainment purposes only.

If you're experiencing emotional distress, mental health challenges, or are in a vulnerable state, please prioritize your wellbeing and seek appropriate support instead of using this service.

Some users may develop strong attachments to AI characters. Remember to maintain healthy boundaries and balance virtual interactions with real-world connections and activities.

If you find yourself becoming overly dependent on or obsessed with online chatbots, or if it's affecting your daily life, please reach out to a mental health professional. Help is available: Call 988 (US) for the Suicide & Crisis Lifeline or text "HELLO" to 741741 for the Crisis Text Line.

Regular breaks are important for your mental health. If you're spending excessive time with AI characters, consider setting time limits and engaging in offline activities.

MindStage does not provide medical, psychological, therapeutic, or any other form of healthcare advice. AI characters are not licensed professionals and cannot diagnose, treat, or offer guidance on health conditions. Any healthcare-themed scenarios (medical roleplay, therapy simulations, wellness conversations) are purely fictional entertainment created at your own risk. Never substitute interactions with AI characters for consultation with qualified healthcare providers. If you have health concerns, please seek professional medical attention.

You can delete your account from your profile settings. This action is permanent and will delete all your scenarios, characters, and forfeit any remaining credits.

All your personal data, private scenarios, and characters are permanently deleted. Public content may be retained for community use. Deletion is irreversible.

Click "Forgot Password" on the login page. We'll send a reset link to your registered email address. The link expires after 24 hours for security.

No, account deletion is permanent and cannot be reversed. Make sure to export any content you want to keep before deleting your account.

We support creative storytelling and roleplay for adults 18+. All accounts and scenarios default to "Normal" content rating, which allows most content but not explicit material. Users can create "Adult" rated scenarios for explicit content (as long as it's legal and passes moderation). Public scenarios must be appropriate for general audiences.

Users must be 18 years or older. You'll need to enter your birthdate when signing up to verify your age. This platform is strictly for adults only. Any characters created as minors must not be used in inappropriate contexts - we have built-in moderation at every level to enforce this.

ZERO TOLERANCE. We have a sophisticated, multi-layer moderation system to keep everyone safe. Content involving minors, non-consensual activities, extreme violence, self-harm, illegal activities, and harassment are strictly prohibited. You must comply with all local laws in your jurisdiction.

Adult text content is permitted in scenarios marked as "Adult" rating. Image generation capabilities depend on the model you choose - each provider has different built-in moderation that varies substantially. Our multi-layer moderation system enforces content ratings based on scenario settings, user account restrictions, and our Terms of Use which define acceptable legal content.

We use a fully automated, private content moderation system that monitors scenarios relative to content ratings and user accounts. The system operates without human review to protect user privacy.

To report inappropriate content, please submit a support ticket using the Contact Support form below. Select "Content & Moderation" as the category and provide specific details about the content you're reporting.

Moderation decisions cannot be appealed. The company does not have access to user content for privacy reasons.

We use industry-standard encryption for all data transmission and storage. Your private scenarios and conversations are encrypted using our privacy-first architecture.

Messages: Your conversations and messages within scenarios are private and encrypted. Other users cannot see your private content.

Scenarios: Private scenarios are only visible to you. Public scenarios and their attached characters can be seen by the community.

Media: Images and media in public scenarios can be viewed by other users. Private scenario media remains private.

Your privacy is a priority - we use encryption and automated moderation systems to protect your content.

We use secure payment processors and never store credit card details on our servers. All transactions are encrypted and PCI-compliant.

No. Voice audio is processed in real-time and immediately discarded. We never store, record, or retain any voice recordings from your conversations. Only the text transcriptions become part of your conversation history.

You retain ownership of your private content. However, any content made public grants the company rights to use, modify, and distribute it. Private content remains exclusively yours.

Currently, we don't support direct monetization of user-created content.